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Sales conditions

Terms and conditions :
These conditions apply to the use of Catherine LUDEAU's store and the purchase of her creations, on her site hosted by, and published by the visual artist herself.

Catherine LUDEAU House Of Artists: L354362
Telephone: =33 6 60 92 10 71
SIRET 848 595 005 00010
1. By accessing or using the Services, you acknowledge that you have read and consent to these Terms, and you agree to be bound by them. Read these Terms carefully before accessing our Site and purchasing any artwork. In these Terms you will find out who we are, how we sell our works to you, how you can cancel the purchase contract and what you can do if something goes wrong.

2. You declare that you are of legal age and have the legal authority, right and power to enter into a binding agreement based on these Conditions, to place an order on the Catherine Ludeau website.
You certify that the contact details provided during your registration are accurate and complete and are not those of another natural or legal person who has not given their authorization.
3. The Conditions are provided in French. In the event of a discrepancy between the French version of this document and any of its translations, the French version will prevail. These Terms may be supplemented by notices or information appearing on any part of the Website and deemed to form part of these Terms.
4. The artist may modify all or part of the site or these conditions at any time without notifying customers without liability being incurred or sought. The fact of using the site to place an order implies the customer's knowledge of the general conditions at the time of the transaction.

Before placing and confirming an order, you must read and accept these Terms which you can download or print.

Product Description
You should read the description of the works carefully before placing an order. It presents the essential characteristics of the Works in accordance with Article L. 111-1 of the Consumer Code. The photographs and descriptions of the Products are provided for purely indicative purposes and do not commit the artist.

Purchase of Products
1. Any purchase of Products is subject to the Conditions applicable at the time of such purchase.
2. You can choose from our selection of works and place the products you intend to purchase in a shopping cart by clicking on the corresponding button. The prices we charge are indicated on the Site. During checkout, you will be presented with a summary of all the Products you have placed in your basket. This summary includes the essential characteristics of each product as well as the total price of all products. The checkout page also gives you the opportunity to check and, if necessary, modify or withdraw Products, or change quantities. Any delivery time stated shall apply from receipt of your payment of the purchase price. By pressing the payment button, you place a firm order to purchase the advertised works at the indicated price plus shipping costs.
3. We will then send you a confirmation of receipt of your order by e-mail, in which your order will be summarized again and which you can print or save using the corresponding function.
4. The order is accepted by Catherine Ludeau when payment, initiated immediately after submission of your order, has been validated by the artist by sending an e-mail to the address indicated in the order.

Delivery of Products
We can deliver our works in France, Europe and around the world. The deadline is two weeks for France and three weeks for Europe.
Prices for abroad vary depending on the delivery address. The applicable prices and delivery times will be communicated to you before confirming your order.
As a buyer, you can choose from the mentioned delivery options and the time that suits you best. The greatest attention is paid to the packaging of the works, and the carrier recommended depending on the work and the destination. On her own initiative, Catherine LUDEAU may choose another more quality carrier if she deems it preferable in terms of delivery time and safety and customs treatment (typically Fedex or DHL instead of La Poste), without additional cost for the 'Buyer.
Upon delivery, in the event of visible damage to the external packaging, all reservations must be made to the carrier.
The works are usually accompanied by unboxing and packaging instructions. If damage to the works is noted during unpacking, the buyer must inform them within a maximum of 48 hours after receipt (certified by the carrier's tracking). After this period, no claim will be accepted.
In the event of damage caused by non-compliance with these instructions, Catherine LUDEAU cannot be held responsible.
Catherine LUDEAU cannot be held responsible for any delay in transport beyond its control (in particular but not limited to possible customs clearance).
The following delivery options are offered
• Pick up at the workshop
• Delivery by post (Colissimo), delivery time France 2 to 3 days
• Delivery by Fedex or DHL (recommended for international shipments for easy tracking and customs clearance)

 Product Warranty
If within 7 days of receipt the work appears to be affected by a hidden, proven and declared defect and appearing as not being part of the work itself, you are entitled to act on the basis of the guarantee provided for by articles 1641 et seq. of the civil code. This implies that you were not aware that the defect existed at the time you purchased the Product.
You can request repair, replacement of the Product or return it to us for a full refund. Complaints, requests for exchanges or refunds should be made to the following address: within 30 days after delivery.

Return policy
Items cannot be returned to Catherine LUDEAU without her prior written consent and return costs will be the responsibility of the buyer. The buyer must use the original packaging and the instructions provided, any other method of packaging will incur the responsibility of the buyer in the event of damage noted upon return of the works and will void the reimbursement.
The refund will be made within 7 days following receipt of the returned works.
If, after contacting us, you consider that the problem has not been resolved, you will have the right to resort to the consumer mediation procedure in the event of a dispute, in accordance with articles L.611-1 et seq. of the Consumer Code. the consumption. To submit your request to the Consumer Ombudsman, complete the online dispute resolution form available at the following address:



Intellectual property
Our Services and related content (and any derivative works or improvements thereof), including, but not limited to, all text, illustrations, files, images, software, scripts, graphics, photos, sounds, music , videos, information, content, materials, products, services, URLs, technologies, documentation, trademarks, service marks, trade names and trade dress and interactive features, and all intellectual property rights therein, are owned by us or under our license (collectively, “Our Intellectual Property”), and nothing contained herein grants you any rights in relation to Our Intellectual Property. Except as expressly provided herein or as required under mandatory provisions of applicable law for use of the Services, you will not acquire any right, title or interest in Our Intellectual Property. All rights not expressly granted in these Terms are expressly reserved.
Exclusion of warranty for the use of the Site and Services
The Services, Our intellectual property and all documents, information and content provided relating thereto which are made available to any user free of charge are provided without any warranty of any kind, express or implied, including any warranty of fitness for a particular purpose and any warranties regarding the security, reliability, timeliness, accuracy or performance of our services, except in the case of malicious non-disclosure of defects. We do not guarantee that our free Services will be provided uninterrupted or error-free, or that they will meet your requirements. Access to the Services and the Site may be suspended or limited due to repairs, maintenance or updates. The warranty for works you have purchased from us, as mentioned in the “Product Warranty” section above, will not be affected.

Limitation of liability
1. To the fullest extent permitted by applicable law, we exclude all liability for any amount or type of loss or damage which may arise to you or any third party (including any direct or indirect loss and any loss of revenue, profits , customers, data, contracts, as well as any loss or damage resulting from, or related to, business interruption, loss of opportunities, loss of anticipated savings, waste of management time or office, even if foreseeable, in connection with
• this Site and its content,
• the use, inability to use or results of the use of this site,
• any website linked to this Site or the materials on these linked websites.
2. We will not be held liable for any delay or failure to comply with our obligations arising from these Conditions if such delay or failure results from a cause beyond our control and/or from force majeure. within the meaning of article 1216 of the Civil Code.

Modification of the Conditions or Services; interruption
1. We reserve the right to modify these Terms from time to time, at our sole discretion. You must therefore consult them regularly. If we materially change these Terms, we will notify you that the material changes have been made. Your continued use of the Site or our Service after any such change will constitute your acceptance of the new Terms. If you do not agree to any of these terms or any future versions of the Terms, do not access or use the Site or Service.
2. We may change the Services, stop providing the Services or any features of the Services we offer, or create limits on the Services. We may terminate or suspend access to the Services permanently or temporarily for any reason, without liability. We will notify you sufficiently in advance if this is possible in the given circumstances and we will reasonably take your legitimate interests into account when taking such action.

Links to third party sites
The Services may include links that take you away from the Site. Unless otherwise stated, the linked sites are not under our control and we are not responsible for their content, any links they contain, or any changes or updates thereto. We are not responsible for any transmissions received from linked sites. Links to third party sites are provided for your convenience only. If we add links to other websites this does not mean that we endorse their owners or their content.

1. The section titles in these Terms are for convenience only and have no legal substance.
2. Unless otherwise stated, if any part of these Terms is found to be unlawful or unenforceable for any reason, it is agreed that that part of these Terms will be severed, the other terms of these Terms will not be affected and that they will remain in force.
3. By accepting the Conditions, you undertake not to contest the probative value of documents exchanged via the Site, on the basis of their electronic nature. Computerized records are considered evidence of communications, orders and payments made between us.
4. Your acceptance of the Conditions constitutes an agreement of proof, within the meaning of article 1368 of the Civil Code.
5. You may not assign your agreement with us under these Terms, or your rights or obligations hereunder, in whole or in part, without our prior written consent. 67. These Terms constitute the entire agreement and supersede all previous written or oral agreements between you and us regarding the Services and the sale of the Products.
6. The provisions of these Terms which by their nature should survive any action by us shall survive, including, without limitation, the provisions relating to indemnity, waivers, disclaimers, limitations of liability and this “Miscellaneous” article.

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